Home Warranty Claims Representative

We are a construction based company in the Sacramento and Central Valley. We are currently looking for Customer Service Representatives to handle home warranty claims for new homeowners in the residential homebuilding industry.  We are the liaison between the builder, trade partners and homeowners to inspect, schedule and complete homeowner warranty claims to the highest satisfaction levels. 

Job Description:

The duties of the Customer Service Representative (CSR) will be managing 2-3 residential communities. The home warranty claims will cover issues that arise with the first 18mos of occupancy to include scheduling subcontractors, managing and ultimately completing each claim. Claims can be assessed both virtually and in person, as needed.  Prior experience in this field is preferred. Please supply a resume to be considered for the job. 

Responsibilities:

• Management of warranty claims
• Excellent communication skills 
• Pass a criminal background check
• Have a valid drivers license and insurance 
• Evaluate claims and schedule subcontractors for completion
• Conduct follow-up visits with the homeowner
• Maintains customer satisfaction thru life of claim 
• Work closely with and hold subcontractors accountable for any substandard work and quality repairs
• Provide excellent customer service through warranty service and administration, under trying circumstances at times
• A high degree of computer experience
• Ability to work in a busy, sometimes demanding, environment
• Visit the home to inspect and assess the issue and determine if it is under warranty
• Schedule, set, and communicate all service request work
• Perform all necessary follow-through communication, and scheduling with both the homeowner and the trade to complete service requests
• Keep accurate service request logs and documentation of all work performed

Education: No Requirements

Experience: 18 months

Physical:

• bending /stooping
• standing 
• lilting up to 25lbs 
• occasionally driving for long periods 

Skills:

• Good communication skills
• high level of customer service 
• Problem solving and scheduling
• Time management and strong organizational skills
• Knowledge of construction processes and building codes and safety standards
• Min 2 years of experience in construction management

Related Experience: customer service , CSR, Customer Care Rep 

Titan Workforce has locations in Roseville, CA and Manteca, CA

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