Claims Customer Service Representative

We are a construction based company in the Sacramento and Central Valley and North Bay areas. We are currently looking for Customer Service Representatives in the residential homebuilding industry in behalf of builders to interface with trade partners and homeowners to inspect, schedule and complete homeowner warranty claims.

Job Description:

The duties of the Customer Service Representative (CSR) will be managing home warranty claims for 2-3 residential communities. The home warranty claims will cover issues that arise with the first 18mos of occupancy to include: scheduling subcontractors, managing and ultimately completing each claim to a level of satisfaction from the homeowner. There is a high emphasis on the closing survey score that is completed by the homeowner on their homebuying and overall customer service experience.  

Responsibilities:

• Management of warranty claims with high level of customer satisfaction
• Maintain strong communication and excellent follow up skills
• Highly organized 
• Ability to pass a background check
• Must have a vehicle and a valid driver's license
• Conduct follow-up visits with the homeowner to completion of work order/claim
• Provide excellent customer service through warranty service and administration, under trying circumstances at times
• Schedule subcontractors for completion of work
• Work closely with and hold subcontractors accountable for any substandard work and quality repairs
• Maintains customer satisfaction thru life of claim
• A high degree of computer experience
• Ability to work in a busy, sometimes demanding, environment

Education: No Requirements

Experience: 18 months

• CSR
• Customer Service
• Home warranty 

Physical:

• lifting 15lbs
• driving 
• sitting for long periods 
• standing for long periods

Skills:

• Good Communication 
• Strong customer service skills 
• highly organized
• Strong people skills 
• Well rounded computer skills 
• Driving skills to visit homes to view claims 
• Ability to work under pressure 

Related Experience: CSR, Construction Rep 

Titan Workforce has locations in Roseville, CA and Manteca, CA

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